Frequently Asked Questions:

If you have any questions that have not been answered here please feel free to contact us at:
sales@nightchillsstudios.com



Do you ship internationally?

At this time no we do not.


Do you combine shipping?

We make every effort to combine shipping whenever possible. However, due to the nature of some items such as our tombstones those must be shipped individually.


Will I receive my order before Halloween?

Although we make every effort orders and/or payments received after October 15th can not be guaranteed to be delivered in time for Halloween.


How soon will my order be shipped?

Generally orders are shipped within 48 hours after we receive payment.


What methods of payments do you accept?

At this time we only accept pay pal.







Returns & Refunds:

DVD's & CD's
Because of piracy, DVD's and CD's are non-refundable.
If you receive a damaged copy, contact us and we will make arrangements to replace it with an identical item.

Other Items
If you receive an item that is damaged you must submit photographic evidence to us via email asap.
Items must be returned within 7 business days after receiving.
Buyer is responsible for return shipping.
Please note in your email if you wish to receive a refund or replacement.



Custom made props:

Our Tombstones and Corpsed Items are custom made props making them unique and one of a kind.
These can not be replaced, for these items we will refund your pay pal account, you can then purchase a different item.

Other custom made props such as the LED Eyes and Prop Teeth will be replaced with an duplicate of the same item.

All refunds will be in the form of reimbursement to your pay pal account and will be issued once we have received the returned item.